Frequently Asked Questions

Q: How long does the certification process take?

A: The exact timeframe for the certification depends on responsiveness of the applicant but on average it takes 2 to 4 weeks to receive certification results.

Q: What is the difference between tiers?

A: Copper, Gold, and Platinum tiers reflect the scale of your ecommerce business. Copper tier means your business has the core capabilities while Gold and Platinum reflect additional investments in business operations and technology, including further automation.

Q: What if I fail certification?

A: If your business falls short of a passing score for certification, the results will provide notes on areas of improvement that your business should focus on. Applicants can obtain NCECB consulting services to achieve this. 

Q: What is the eCommerce Capabilities Certification(eC3) methodology?

A: Our methodology is proprietary but applicants are provided a scoring rubric with the test results that provide clarification on how the scores were graded. We utilize years of eCommerce experience with marketplaces and clients as part of our formula to determine whether your business meets optimal standards to succeed in eCommerce. 

Q: How long does certification last?

A: Certificate seals will be awarded with year of certification and we encourage businesses to recertify every two years or when major changes are made to your business. For businesses that aren't sure if they need to recertify, feel free to contact the NCECB to receive feedback based on your circumstances.

Q: Do I need to be a member to apply for eC3?

A: Yes. Applicants to eC3 need to be NCECB members and certification will remain valid as long as membership is active.

Q: Can I upgrade to the next tier?

A: Yes! We offer special discounts for businesses that've received certification at one tier and are interested in moving up to the next tier.

Q: Can individuals apply for eC3?

A: The eC3 only applies to businesses. eCommerce certification for individuals is under development by the NCECB and will be announced once it's completed.